What to do if your flight is delayed and you have a car rental reservation?
Flight delays are stressful, especially when you have a car booked for your arrival.
The good news is that the procedure is simple, and Rent’n Go is prepared for such situations.
This guide shows you exactly what to do so that your car pickup remains as fast and premium as ever.
1. Check the flight status in real-time
Most airlines update flight statuses in real-time.
If you notice a delay, the first step is to stay constantly informed.
You can track your flight through:
- The airline's app
- The airport's official website
- Information screens at the departure airport
For a surprise-free pickup, you can also read our complete guide on how to pick up a car at Cluj Airport.
If you want a fast and precise way to see the plane's real-time position, estimated landing time, and any delays, we also recommend our dedicated guide:
👉 How to use FlightRadar24 – quick and complete guide
2. Notify the car rental company as soon as possible
Rent’n Go is available 24/7, but a quick notification helps tremendously.
A short WhatsApp message or a call is enough.
What to communicate:
- Your name
- Reservation number (if you have it)
- Estimated new landing time
If this is your first time renting, you can see HERE what you need to know before arrival:
👉 What you need to know before renting a car at Cluj Airport
3. Check the pickup policy and flexible hours
Most premium companies, including Rent’n Go, offer:
- Flexible pickup
- 24/7 availability - Extra time for flight delays
This is why it's important to know the conditions before booking. You can read them right here:
👉 Rent’n Go Terms and Conditions
4. Arriving at night? Don't worry: 24/7 pickup remains valid
If a flight delay brings you to Cluj at 23:00, 00:00, or even 03:00, the Rent’n Go service is still available.
The pickup:
- Takes place at the same meeting point
- Follows the same procedure
- Takes just as little time
For a complete experience, see the advantages of picking up directly from the airport:
👉 Advantages of renting directly at Cluj Airport
5. If the delay is very long
Even if the flight is delayed by 4–7 hours, it is still enough just to notify the company.
Premium recommendation:
- Send a photo of the flight status (optional)
- Mention the updated landing time
- Ask for confirmation from the Rent’n Go representative
6. Upon arrival, the pickup process is identical
Even if the flight was delayed, upon arrival:
- You are met at the same point
- The car is waiting and ready for you
- The check takes only a few minutes
- Document signing is fast
- You hit the road immediately
To ensure everything is perfect before you leave, we also recommend our complete inspection guide:
👉 How to correctly check a car before the road
Conclusion
A flight delay can be stressful, but it shouldn't affect your rental experience.
Fast notification, company flexibility, and the Rent’n Go premium process guarantee that your pickup remains simple and elegant, regardless of the hour.
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